Privacy Policy

1. Introduction

TikHype ("we," "our," "us," or the "Company") operates the website located at tikhype.com and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

2. Information We Collect

Information You Provide Directly

• Account Information: Email address, name, social media usernames
• Order Information: Service type, quantity, target URLs/usernames
• Payment Information: Processed securely through Stripe (we do not store card details)
• Communications: Support tickets, emails, feedback
• HYPE Credit Information: Balance, transaction history, redemption records

Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, referring sites
• Location Data: Approximate location based on IP address
• Log Data: Server logs, error reports, performance data

Information from Third-Party Services

• Payment Processors: Transaction confirmations from Stripe
• Social Media Platforms: Public profile information when verifying orders
• Analytics Partners: Aggregated data about site usage

3. Cookies, Pixels & Tracking Technologies

Cookies We Use

• Essential Cookies: Required for site functionality (session management, security)
• Analytics Cookies: Help us understand how you use our Services
• Marketing Cookies: Enable personalized advertisements
• Preference Cookies: Remember your settings and choices

Third-Party Analytics & Advertising

Do Not Track Signals

We do not currently respond to "Do Not Track" browser signals. However, you can opt out of specific tracking through the links provided above.

4. How We Use Your Information

Primary Uses

• Process and fulfill your orders
• Manage HYPE credit balances and redemptions
• Send order confirmations and updates
• Provide customer support
• Verify account ownership for order delivery
• Process payments and prevent fraud

Communications

• Service-related emails (order status, HYPE credit notifications)
• Marketing emails (with opt-out option)
• Important service announcements
• Response to inquiries

Analytics & Improvement

• Analyze usage patterns to improve Services
• Measure marketing campaign effectiveness
• Conduct A/B testing
• Develop new features and services

Legal & Security

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud and abuse
• Maintain security of our Services

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only as follows:

Service Providers

• Payment Processing: Stripe for secure payment handling
• Email Services: For transactional and marketing emails
• Analytics: Google Analytics, Facebook Analytics
• Customer Support: Ticketing and live chat systems
• Order Fulfillment: API partners for service delivery
• Cloud Services: For data storage and processing

Legal Requirements

We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to:

• Comply with legal process
• Protect our rights and property
• Prevent fraud or security issues
• Protect public safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of such changes via email and prominent website notice.

Aggregated Data

We may share aggregated, non-identifiable data with partners for industry analysis, demographic profiling, and other purposes.

6. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security audits and updates
• Limited access to personal information
• PCI DSS compliance through Stripe
• Two-factor authentication for admin accounts
• Regular backups and disaster recovery procedures

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy:

• Account Information: Until account deletion request
• Order History: 7 years for tax and legal compliance
• HYPE Credit Records: 24 months after expiration
• Marketing Data: Until opt-out or 3 years of inactivity
• Analytics Data: 26 months (Google Analytics default)
• Support Communications: 3 years

8. Your Privacy Rights

Rights You May Have

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data

How to Exercise Your Rights

Email [email protected] with your request. Include your account email and specific request details. We will respond within 30 days.

California Privacy Rights (CCPA)

California residents have additional rights under CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information (we do not sell data)
• Right to non-discrimination for exercising privacy rights

European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under GDPR including the right to lodge a complaint with your local supervisory authority.

9. Children's Privacy

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws. By using our Services, you consent to such transfers. We use appropriate safeguards for international transfers, including standard contractual clauses.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Continued use of our Services after changes constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related questions or concerns:

Email: [email protected]
General Support: [email protected]
Data Protection Officer: [email protected]
Response Time: Within 30 days for privacy requests